DVEO will assist you in troubleshooting the problem remotely.
#Black magic battery grip serial number
Please have a description of your issue and the serial number on hand when you contact support. Return Policy For Products Under One Year Warranty: We will notify you when your order is shipped or if we foresee any issues with fulfilling your order. We’ve redesigned our order warehouse center to comply with government/state recommended social distancing and personal protective equipment guidelines. The health and safety of our employees and customers is our top priority. There may be potential delays due to COVID-19 in terms of processing shipments. Or a particular country has a restriction on receiving shipments, due to COVID-19. We ship to every country unless the freight companies have it on a NO SHIPMENT LIST. If we are experiencing a high volume of orders and expect any delays, you will be notified. Domestic Shipping Policy Shipment confirmation and order trackingĪs soon as your order has been shipped you will receive an email confirmation with your tracking number.ĭVEO will provide weekend deliveries upon the customer’s request and at an additional charge. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Customs, duties, and taxesĭVEO is not responsible for any customs and taxes applied to your order. All claims for loss, damage or shortage must be reported to DVEO within 5 days from receipt of order. Once a purchase has been delivered, it is the customer's responsibility to inspect systems and/or components for damage incurred during shipping and file a claim with transportation company within 3 days after receipt of merchandise. Shipping Policy For Items Damaged During Shipping:ĭVEO is NOT responsible for breakage, damage, or delay in transit.
In the event a system or component you purchased from DVEO is damaged in shipping, fails before the warranty period has ended, or you just need to return it, please refer to the steps below to return your purchase. We make every effort to ensure your purchase is delivered on time and in good working condition.
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